Privacy

Privacy Statement Copy

 

1   The Staging House Ltd on behalf of HQ Regional Forces (HQ RF) in conjunction with Council of Reserve Forces & Cadets Associations (acting as agents for HQ RF) takes your privacy seriously.  The Staging House Ltd on behalf of HQ Regional Forces (HQ RF) in conjunction with Council of Reserve Forces & Cadets Associations (acting as agents for HQ RF) collects certain types of information about its website users and it is important that you understand the terms on which that information is collected.  The terms of this privacy statement explain the types of information collected, how it is used, protected and disclosed and how you can correct or change it. 

 

2   From time to time we may make changes to this privacy statement so please review it frequently.  We will post the revised statement on this website when it is changed and will endeavour to make sure that the changes are posted before they take effect.  If we do make material changes to this statement we will let you know by posting a notice on the home page of this website. 

 

3   By using this website or taking part in the promotions on the website, you consent to the privacy practices described in this statement.

 

The information we collect and how we use it

 

4   There are areas in our website where we ask you for certain information.  We will use all commercially reasonable efforts to keep your personal data secure but you should note that the internet and electronic mail are not secure media.  You may be asked to choose a user name and password which you must keep secure and you must never disclose it to anyone.  The Staging House Ltd on behalf of HQ Regional Forces (HQ RF) in conjunction with Council of Reserve Forces & Cadets Associations (acting as agents for HQ RF) will never send you emails asking you for your password.  The information will be contained in your account profile which you can amend at any time by logging in.

 

5   The Staging House Ltd on behalf of HQ Regional Forces (HQ RF) in conjunction with Council of Reserve Forces & Cadets Associations (acting as agents for HQ RF) may also receive information about you from other sources and add this to the information you have given us. 

 

6   The Staging House Ltd on behalf of HQ Regional Forces (HQ RF) in conjunction with Council of Reserve Forces & Cadets Associations (acting as agents for HQ RF) needs the information we collect about you to:

  • provide the services or products you have requested and to help identify services and/or products with which we could provide you from time to time;
  • identify you when you make enquiries;
  • respond to user support enquiries;
  • anticipate and resolve problems with our website;
  • customise the content you see;
  • enhance the user experience by using tracking information to determine how well each page performs overall based on aggregate user demographics and traffic patterns to those pages;
  • carry out marketing analysis and customer profiling and create statistical and testing information; and to contact you in any way (including by email, mail, telephone, text or multimedia messages) about our and other people’s products and services and about updates to the site.

 

7   Additionally we may use aggregate information.  Aggregate information is data we collect about a category or group of services or users which does not identify individual users or from which individual user identities have been removed.  Aggregate data may include anonymous site usage statistics or demographic information such as the first part of a postcode (e.g. GU12), age, gender, preferences and survey information.  Information about how you use our website may be collected and combined with information about how others use the website but personal information will not be included in the resulting data.  Aggregate data helps us understand trends in our users’ needs so that we can better consider new features or otherwise tailor our website.  We may use and share this anonymous and aggregate data about our website with third parties for various purposes.

 

Sharing and disclosing information

 

8   We may share your personal information with third party providers who assist us in providing internal functions necessary to operate our business.  These functions may include:

  • managing and maintaining this website;
  • delivering products or tickets;
  • processing applications and validating information you give us;
  • compiling statistics and reports for our internal purposes;
  • transmitting newsletters and communications on our behalf or assisting in fulfilling; and
  • responding to requests that we receive from our users. 

In all cases we limit the information shared with our third party service providers to that which is necessary to carry out those functions and they will be under a strict obligation not to use your personal data for any other purposes.

 

9   Information about our users and our websites is one of our most important business assets.  Consequently we may disclose information about our users, including your personal information, such as your email address to:

  • third party suppliers of goods and/or services.  These entities may wish to contact you directly in the manner referred to above about their products. 
  • third parties and their advisers (and may sell or otherwise transfer such information to such third parties) in anticipation of and/or in connection with business transactions affecting us.  These could include without limitation, a share sale, merger or acquisition, entering into a joint venture or other co-operative arrangement, creation of a separate business to provide the website or fulfil products; financing transactions, a sale of company assets as well as in the event of an insolvency, bankruptcy or receivership. 

 

10  In addition to the other disclosures we have referred to in this statement or elsewhere in our terms and conditions, we may make disclosures which are reasonably necessary to:

  • comply with the law, any regulatory requirement, court order or other legal process;
  • defend or take any legal proceedings; or
  • protect or defend our rights or property, or that of others.

 

Further information about marketing

 

11  By providing us with your email address you agree to receive marketing emails from The Staging House about its own and third party services but you may notify us at any time that you do not wish to receive marketing material.

 

12  You agree to our sending marketing materials to you where we consider you fit the profile of those individuals to whom the relevant products or services are aimed. 

 

13  You should be aware that if you respond to third parties about offers and services referred to in The Staging House Ltd’s material, you will be disclosing your personal data to those third parties and you should familiarise yourself with those third parties’ privacy statements.

 

14  We may provide your personal information to third parties in order that they can contact you about their products and services.  You may let us know if at any time you do not want us to do this. 

 

Transfers overseas

 

15  You specifically agree that your personal information may be transferred outside the European Economic Area (EEA) so that The Staging House Ltd on behalf of HQ Regional Forces (HQ RF) in conjunction with Council of Reserve Forces & Cadets Associations (acting as agents for HQ RF) can operate this website.  This may involve disclosure to persons referred to at paragraphs 8, 9, and/or 13 above.  Please note that countries outside the EEA may have a lower standard of protection for personal information than that required by UK law.  If we do transfer personal data to companies based outside the EEA then we will use commercially reasonable efforts to try to ensure that your personal data is processed in accordance with the relevant UK and EC legislation.

 

Third party websites

 

16  Please note that this website includes links to other websites.  The Staging House Ltd on behalf of HQ Regional Forces (HQ RF) in conjunction with Council of Reserve Forces & Cadets Associations (acting as agents for HQ RF) is in no way responsible for the privacy practices of third party sites.  We recommend that you acquaint yourself with the privacy policies of third party sites before disclosing to such sites any personal information.

 

Cookies and other automatically collected information

 

17  Our systems will collect your IP address and type of browser when you visit the website.

 

18  The Staging House Ltd on behalf of HQ Regional Forces (HQ RF) in conjunction with Council of Reserve Forces & Cadets Associations (acting as agents for HQ RF) uses 'cookies' to monitor how people use the site.  This helps The Staging House Ltd on behalf of HQ Regional Forces (HQ RF) in conjunction with Council of Reserve Forces & Cadets Associations (acting as agents for HQ RF) to understand how its customers and potential customers use its website so it can develop and improve the design, layout and function of the sites.  A cookie is a piece of information that is stored on your computer's hard drive which records how you have used a website.  This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit.  You can normally alter the settings of your browser to prevent it from accepting cookies.  If you do not want The Staging House Ltd on behalf of HQ Regional Forces (HQ RF) in conjunction with Council of Reserve Forces & Cadets Associations (acting as agents for HQ RF) to use cookies in your browser, you can set your browser to reject cookies or to tell you when a website tries to put a cookie on your computer.  However, you may not be able to use the services on The Staging House Ltd’s websites without cookies.

 

19  Further information about disabling cookies in all browsers is available at www.allaboutcookies.org

 

Recording and monitoring

 

20  We may monitor and/or record communications with you (including telephone conversations and emails) for quality assurance, legal, compliance and training purposes.

 

Subject access requests

 

21  If you wish to receive a copy of the information The Staging House Ltd holds about you please write to The Staging House Ltd, Spithandle Barn, Spithandle Lane, Wiston, Steyning, West Sussex BN44 3DY.  A variable fee (currently £10) will be levied for this service as permitted by the Data Protection Act 1998.

 

Contacting us

 

22  If you have any questions or comments about this statement you may contact us at:

The Staging House Ltd

The Studio

Worthing Road

Dial Post

Horsham

West Sussex

RH13 8NH

 

Statement last updated 20th February 2008.



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